When you’re working with Letter Four, you’re working with more than just a Design-Build firm. You’re working with a dedicated team that’s passionate about bringing your dreams to life. Whether that dream is the new home you’ve always envisioned or the perfect commercial space to continue expanding your business, we are here to help.
At Letter Four, we take on both residential and commercial projects in Los Angeles, Beverly Hills, Santa Monica, and Culver City . If you’re considering working with us or just want to know a little more about who we are, we are diving into our company mission and values, because it’s at the core of what we’re all about.
These key principles provide a strong foundation for our business. Which fosters a collaborative culture that provides timely, high-quality, and meaningful work for our clients.
What Is the Letter Four Mission?
Extraordinary collaboration bringing the client’s vision to life.
What is the ideal outcome for your project? How do you want to feel through the course of the project? How do you want to feel once your project is complete? These questions are at the center of each collaboration.
At Letter Four we form a close partnership with our clients. We’re not focused on pushing our particular design aesthetic. We listen and learn about your wants, needs, and desires. Then with our years of experience and expertise, transparent and frequent communication, and exemplary customer service we make your dreams a reality while guiding you through every step of the process.
From architectural design to construction (and everything in between) we bring your vision to life through exceptional teamwork.
What Are Letter Four’s Values?
The five core values of our company drive our day-to-day business practices, fuel our long-term goals, and inform our professional relationships.
Understanding each other’s perspectives is the foundation of our success. With active listening, transparent processes, and ongoing collaboration we invest in understanding.
Each team member at Letter Four brings their unique background and perspective to the table. We value everyone’s skills, knowledge, and point of view. Our internal processes reflect this, as we foster a culture of open communication and support internal collaboration.
For each project, your needs and wishes are our top priority. It’s your vision and goals that drive our work and the final outcome. From the first meeting and throughout each phase of the project we allow ample time for you to share feedback. Questions and concerns are always addressed before moving forward to each subsequent phase.
With Letter Four you know you have a team on your side who prioritizes your needs and wishes. You’re always heard.
Our processes are designed to leverage the skills of our team and thoroughly capture the vision of our clients. We are systematic in the steps we take from start to finish.
We firmly believe that careful and thorough planning makes for a successful build. This is why we have developed a time-tested that we follow for each project. Though no two projects are the same, we’ve crafted a proven formula that accommodates each project’s unique challenges to get you the best possible outcome.
To kick off every project, we have a Pre-Design and Strategic Planning phase. During this first phase we:
- Learn about your project vision and goals
- Understand your project’s specific challenges and constraints
- Create a conceptual design for your project
- Present an estimated total cost and timeline for your project
By following our carefully crafted and fine-tuned procedures the entire design and build process is transparent and efficient. This also reduces room for error. So you don’t have to worry about getting left in the dark. You can rest assured that we’ll get the job done as seamlessly as possible while keeping you in the loop every step of the way.
The best projects have momentum that drives them forward. We respond promptly and thoroughly to questions or challenges to keep that momentum going.
This is another value that we encompass not only in our external client communication but in internal communication as well. We aim to return all calls within two hours or within one business day at the latest.
Responsiveness demonstrates we are not only respectful of everyone’s time but also ensure there are no roadblocks that cause unnecessary delays or confusion.
You’ll never have to worry about waiting for days on end for an update or answer to an inquiry. When working with the Letter Four team, you know you’ll always get a timely and accurate reply.
Letter Four is at its best when our team lives a balanced life. We respect each other’s time, are realistic about available resources, and are mindful of the need for balance.
We firmly believe that happy employees make for a happy workplace which leads to better work and happy clients. In order to provide you with the best service and experience possible, we have to start with taking care of our team.
While it’s unfortunately all too common in our industry to overwork employees and use unpaid interns, we operate differently. We know having a good work-life balance is important. That’s why we:
- Don’t demand late nights and unreasonable hours from our staff
- Don’t take advantage of unpaid or low-paid interns, because everyone deserves fair pay for good work
- Provide great benefits and flexible schedules, because 9 to 5 doesn’t work for everyone
- Prioritize getting work done, rather than the number of hours logged
- Like to have fun – with team lunches, games, and birthday celebrations – we know a good office culture is critical
With Letter Four you can feel good about supporting a company that takes care of its employees and believes that a happy work environment is a successful work environment. You don’t have to worry about inconsistent work or poor service due to burnout.
We are driven to continue the successful growth of the company, creating opportunities in the present and security for the future.
This core value is key to providing great results for our clients. It inspires high-quality work while motivating company growth and progress.
It also reflects another important way we care for our staff. Not only do we care about the success of our firm, but we also invest in the growth and success of our employees. Because employees who are cared for and know they’re valued perform better.
This value also affects how we think about our work and our procedures. We are always looking for ways to do better and are never satisfied with the status quo.
When you work with Letter Four, you know that you’re not working with a firm that’s stuck in the “that’s how we’ve always done things” mindset. You’re working with a firm that is forward-thinking and committed to growth and progress. This means we stay up to date with the latest industry technology and building methods so you know that we’re committed to the longevity of your investment.
What Are Letter Four’s General Standards?
Along with our core mission and values, we’ve crafted general standards for our employees. This helps ensure that our mission and values aren’t just words on a page, but are embodied in how we work – with each other and with our clients.
Our Employee General Standards were crafted to:
- Reflect our mission and core values
- Respect our clients, their privacy, and their investment
- Instill consistency and proven best practices in internal operations
- Foster a culture of helpfulness, openness, and collaboration
With Letter Four, you’re not just hiring a firm that can get the job done. You’re hiring a team of dedicated people who:
- Care about your voice and your vision
- Value your privacy, time, and investment
- Care about its staff and their wellbeing
- Enable employees to do their best work
- Are driven to get you the best possible results
- Are always looking for ways to improve